The Wool Gang

Shop

Last Updated: 1 March 2026

1. General Information

The content, illustrations, products, and materials provided by The Wool Gang are for informational, creative, and inspirational purposes only.

Nothing on this website constitutes professional, medical, psychological, legal, or financial advice.

By using this website, you acknowledge that you are doing so at your own discretion and risk.

2. Mental Health & Wellness Content Disclaimer

The Wool Gang may create content or products that reference themes of healing, trauma, growth, or emotional well-being.

Such content:

  • Is based on personal experiences and creative expression
  • Is not a substitute for professional therapy, medical treatment, or psychiatric care
  • Should not be interpreted as clinical advice or diagnosis

If you are experiencing psychological distress, mental health crisis, or require medical support, please seek assistance from a qualified healthcare professional.

For emergencies in Singapore, please contact:

  • IMH Mental Health Helpline: 6389 2222
  • Samaritans of Singapore (SOS): 1767

The Wool Gang does not assume responsibility for any decisions made based on website content.

3. Personal Responsibility

By using this website and purchasing our products, you agree that:

  • You are responsible for your own choices, actions, and outcomes.
  • You will seek appropriate professional guidance when necessary.
  • You will not rely solely on website content for major life, health, or medical decisions.

4. Product Use Disclaimer

All products are intended for personal use only.

The Wool Gang is not liable for:

  • Misuse of products
  • Allergic reactions (where applicable)
  • Damage resulting from improper handling

Customers are responsible for reviewing product descriptions before purchase.

5. No Guarantees

While we strive to create meaningful and supportive content and products, we do not guarantee:

  • Emotional outcomes
  • Personal transformation
  • Specific results from using our products

Individual experiences may vary.

6. External Links

This website may contain links to third-party websites or services. We do not control and are not responsible for their content, privacy practices, or accuracy.

7. Limitation of Liability

To the fullest extent permitted under Singapore law:

The Wool Gang shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use of this website
  • Use of our products
  • Reliance on any content provided

Your use of the website signifies acceptance of this disclaimer.

Last updated: 1 March 2026

1. Order Processing

  • All orders are processed within 3 to 7 business days, unless otherwise stated.
  • Business days exclude weekends and public holidays.
  • During peak seasons, launches, or promotions, processing times may be extended.
  • Customers will receive a confirmation email once their order has been successfully placed and another email when the order has been shipped.

The Wool Gang reserves the right to cancel any order due to suspected fraud, pricing errors, or stock inaccuracies. In such cases, a full refund will be issued.

2. Shipping

Domestic Shipping (e.g., Singapore)
  • Orders are shipped via Tiktok delivery.
  • Estimated delivery time: 2 to 5 business days after dispatch.
  • Tracking is provided where applicable.
International Shipping
  • The Wool Gang is not shipping internationally at the moment.

Please ensure that your shipping address is entered correctly at checkout. The Wool Gang is not responsible for orders shipped to incorrect addresses provided by the customer.

3. Lost, Delayed, or Damaged Parcels

Once an order has been handed over to the courier, it is under the responsibility of the shipping provider.

  • The Wool Gang is not liable for lost, stolen, or delayed parcels.
  • If your parcel arrives damaged, please email us within 12 hours of receiving it with clear photos of:
    • The packaging
    • The shipping label
    • The damaged item(s)

We will review each case individually and determine the appropriate resolution.

4. Returns & Exchanges

Due to the nature of our products:

  • All sales are final.
  • We do not accept returns or exchanges for change of mind.

If you receive an incorrect item, please contact us within 24 hours of receiving your order. Items must be unused and in original condition.

We reserve the right to decline any return that does not meet the stated conditions.

5. Digital Products (If Applicable)

  • All digital product purchases are non-refundable.
  • Digital files are for personal use only and may not be redistributed, resold, modified for resale, or shared.
  • By purchasing a digital product, you agree to respect copyright and intellectual property rights.

Unauthorized reproduction or distribution may result in legal action.

6. Intellectual Property

All illustrations, designs, products, content, and branding under The Wool Gang are the intellectual property of The Wool Gang and its creator, Faith.

No part of our work may be copied, reproduced, distributed, or used commercially without written permission.

7. Limitation of Liability

The Wool Gang shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products.

By purchasing from our store, you agree to these terms.

8. Policy Updates

The Wool Gang reserves the right to update or modify these policies at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Last Updated: 1 March 2026

1. Introduction

The Wool Gang (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

2. Personal Data We Collect

We may collect the following information:

  • Full name
  • Email address
  • Shipping address
  • Contact number
  • Payment details (processed securely via third-party providers)
  • Purchase history
  • IP address and browsing data (via cookies)

We only collect data that is reasonably necessary to operate our business.

3. How We Use Your Information

Your personal data may be used for:

  • Processing and fulfilling orders
  • Delivering products within Singapore
  • Customer service support
  • Sending order confirmations and updates
  • Responding to enquiries
  • Improving our website and services
  • Marketing communications (only if you opt in)

We do not sell your personal data.

4. Disclosure of Personal Data

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)
  • Delivery providers (e.g., SingPost or courier partners)
  • Website hosting platforms

These third parties are required to protect your data.

We may disclose personal data if required by law.

5. Data Protection & Security

We take reasonable administrative and technical measures to protect your personal data.

However, no online transmission is completely secure. By using our website, you acknowledge this risk.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose it was collected for
  • Comply with legal or accounting obligations

When no longer required, data will be securely deleted or anonymised.

7. Your Rights (Under Singapore PDPA)

You may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent for marketing communications

To do so, contact us at:
wedesi8n@gmail.com

8. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Enable shopping cart functionality

You may disable cookies in your browser settings.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our website constitutes acceptance of changes.